FAQ
This page explains how to create a site, connect the widget, upload support content, and understand the main settings in the dashboard.
Support Microbot lets you add a support chat widget to your website and answer questions using your own documentation. You create a site inside the dashboard, upload documents or index a public URL, then embed one script tag in your product site.
Sign in, create a site in the dashboard, set the allowed origin to the domain where the widget will run, then copy the embed snippet shown for that site. After that, upload a PDF, TXT, Markdown file, or add a public URL so the bot has content to answer from.
In the dashboard, open the site you want to use and copy the exact script snippet from the Embed snippet card. Paste it before the closing </body> tag of your website. The widget uses the site ID in that snippet to know which content base to search.
You can upload PDF, TXT, and Markdown files, or index a public URL from your docs site. Each document is stored under the selected site and shown in the Documents list, where you can refresh, reindex, or delete it later.
When a visitor asks a question, the widget sends it to Support Microbot, which searches the content indexed for that site and generates an answer from the closest matching chunks. If the uploaded content does not cover the question well enough, the assistant should fall back instead of inventing an answer.
Allowed origin is the website URL that is permitted to use the answer API for a site, for example https://app.yourcompany.com. This prevents another domain from embedding your site ID and calling the widget API from somewhere else. Localhost is still allowed during development.
Yes. The Documents section in the dashboard shows every indexed document for the current site. You can delete a document to remove it from search, or reindex it to regenerate embeddings after changing the extraction or embedding behavior.
Yes. Each site in the dashboard has its own site ID, secret, allowed origin, embed snippet, and document set. Switch between sites from the site selector at the top of the dashboard.
The dashboard includes a Recent conversations section for the currently selected site. It stores the incoming question and the generated answer so you can review how the bot is being used.
Check four things first: the embed snippet must use the correct site ID, the site's allowed origin must match your domain, the site must have at least one indexed document, and the document content must actually contain the information needed to answer the question.